Instead of relying on expensive marketing, habit-forming companies link their services ti the users'. daily routines and emotions.
- provide pricing flexibility (freemium games, Evernote)
- supercharging growth (use for a long time=share with friends)
- share the competitive edge (products that require a high degree of behavior change are doomed to fail even if the benefits of using the new product are clear and substantial)
- Companies that leverage the power of habit forming products have a massive advantage over those who don’t.
- The hook cycle is built of four major steps
- Trigger
- Action
- Variable Reward
- Investment
- External triggers are needed to form habits, but these become internal in the process and are not needed later.
- Three things are needed for action
- Trigger
- Motivation
- Ability
The designer must make sure to enable the user to take action by making it easier than thinking about.
- The reward must have a variable element to it in order to keep the user coming back for more
- The hook cycle is completed, a new habit is formed once the user made a significant investment in the products that will make its use easy to rationalize.
- While the user always has the power to quit, a significant number of people develop unhealthy addictions to habit forming products.
- A habit is really adopted when it occurs daily.
- What we’ve seen is only the beginning. New technologies open up huge space for new habit forming products.